{"id":465,"date":"2022-02-08T08:05:11","date_gmt":"2022-02-08T08:05:11","guid":{"rendered":"https:\/\/vecchiatoscana.com.br\/?page_id=465"},"modified":"2026-07-15T19:28:27","modified_gmt":"2026-07-15T22:28:27","slug":"perguntasfrequentes","status":"publish","type":"page","link":"https:\/\/vecchiatoscana.com.br\/en\/perguntasfrequentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"465\" class=\"elementor elementor-465\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1020eca4 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"1020eca4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d41608\" data-id=\"2d41608\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aae51b0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aae51b0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fae3593\" data-id=\"fae3593\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd62f62 elementor-widget elementor-widget-heading\" data-id=\"dd62f62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40c0459 elementor-widget elementor-widget-accordion\" data-id=\"40c0459\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6781\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6781\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Somente com reservas?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6781\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6781\"><p>Nosso restaurante \u00e9 conhecido por sua atmosfera encantadora \u2014 especialmente nas mesas ao ar livre, que s\u00e3o as mais disputadas. Para garantir uma experi\u00eancia completa, incentivamos que voc\u00ea reserve com anteced\u00eancia.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6782\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6782\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso consumir \u00e0  la carte?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6782\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6782\"><p>Sim, temos card\u00e1pio a la carte &#8211; Confira em: vecchiatoscana.com.br\/menu<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6783\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-6783\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como faz para reservar para grupos?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6783\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-6783\"><p>Atendemos at\u00e9 2 grupos com +8 pessoas simultaneamente. Para conferir a \u00a0disponibilidade para a data pretendida entre em\u00a0 contato : reservas@vecchiatoscana.com.br ou (12) 99178-9999<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6784\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-6784\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quais as formas de pagamento da Experi\u00eancia?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6784\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-6784\"><p>O pagamento integral dever\u00e1 ser efetuado para garantir sua reserva, aceitamos pix e cart\u00e3o de cr\u00e9dito. Voc\u00ea receber\u00e1 os dados banc\u00e1rios \/ link para pagamento ap\u00f3s preencher o formul\u00e1rio de reservas.\u00a0<\/p><p>N\u00e3o trabalhamos com cheques e vale refei\u00e7\u00e3o.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6785\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-6785\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qual a pol\u00edtica de cancelamento da reserva?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6785\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-6785\"><p>\u2705<b>Cancelamentos com at\u00e9 24h de anteced\u00eancia:<\/b><\/p><p>Voc\u00ea poder\u00e1 solicitar o <b>reembolso integral<\/b>\u00a0do valor pago.<\/p><ul><li><b>Pagamentos via PIX<\/b>: solicitaremos os dados banc\u00e1rios, e o reembolso ser\u00e1 realizado em at\u00e9 <b>72 horas \u00fateis<\/b> ap\u00f3s o envio das informa\u00e7\u00f5es.<\/li><\/ul><ul><li><b>Pagamentos via cart\u00e3o de cr\u00e9dito<\/b>: realizaremos o <b>estorno direto na operadora<\/b>, e o valor ser\u00e1 devolvido conforme o <b>fechamento da sua fatura<\/b>. Encaminharemos o comprovante do estorno para que voc\u00ea possa acompanhar junto \u00e0 administradora do cart\u00e3o.<\/li><\/ul><p>\ud83d\udd01<b> Cancelamentos com menos de 24h de anteced\u00eancia<\/b><\/p><p>Neste caso, <b>n\u00e3o h\u00e1 reembolso<\/b>, mas voc\u00ea poder\u00e1 remarcar sua experi\u00eancia para uma nova data, respeitando o prazo de at\u00e9 <b>6 meses<\/b>\u00a0a partir da data original da reserva.<\/p><p>As novas datas est\u00e3o sujeitas \u00e0 <b>disponibilidade de agenda<\/b>, e informamos que o <b>menu, atra\u00e7\u00f5es e valores poder\u00e3o sofrer altera\u00e7\u00f5es<\/b>\u00a0conforme o per\u00edodo escolhido.<\/p><p>\ud83d\udeab<b> Cancelamentos no dia da experi\u00eancia ou n\u00e3o comparecimento (no-show)<\/b><\/p><p>Em cancelamentos realizados <b>no mesmo dia<\/b> da reserva ou em casos de <b>n\u00e3o comparecimento sem aviso pr\u00e9vio<\/b>, <b>n\u00e3o ser\u00e1 realizado reembolso<\/b>, considerando os custos operacionais e a estrutura previamente mobilizada para sua recep\u00e7\u00e3o.<\/p><p>Como forma de cortesia, ser\u00e1 oferecido um <b>cr\u00e9dito integral no valor pago<\/b>, v\u00e1lido por at\u00e9 <b>6 meses<\/b> para utiliza\u00e7\u00e3o em uma nova data de acordo com a disponibilidade do restaurante.<\/p><p>\ud83d\udce9 <b>Para solicitar cancelamento ou reagendamento:<\/b><\/p><p>Entre em contato conosco pelo e-mail <b>reservas@vecchiatoscana.com.br<\/b> ou via WhatsApp no n\u00famero <b>(12) 99178-9999<\/b>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6786\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-6786\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso levar meu vinho?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6786\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-6786\"><p class=\"p1\"><b>Sim.<\/b> A taxa de rolha corresponde ao valor do vinho de menor pre\u00e7o dispon\u00edvel em nossa carta, limitada a 1 garrafa por mesa. Essa pol\u00edtica preserva o equil\u00edbrio da experi\u00eancia e da curadoria de vinhos oferecida pela casa. N\u00e3o \u00e9 permitida a abertura de r\u00f3tulos que fa\u00e7am parte da nossa sele\u00e7\u00e3o. Consulte nossa Carta de Vinhos ou fale com nosso concierge para confirmar o valor vigente da taxa.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6787\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-6787\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso levar meu pet?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6787\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-6787\"><p>Cachorros de pequeno e m\u00e9dio porte s\u00e3o bem-vindos, pedimos apenas que mantenham na coleira sempre pr\u00f3ximo \u00e0 voc\u00ea.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6788\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-6788\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como chegar?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6788\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-6788\"><p>Estamos em Campos do Jord\u00e3o, SP. Ficamos ap\u00f3s o Museu Fel\u00edcia Leirner e Audit\u00f3rio Claudio Santoro no Alto da Boa Vista.\u00a0<\/p><p>Estamos \u00e0 6km do Portal de Campos do Jord\u00e3o.<\/p><p>Estamos \u00e0 11km do Capivari.<\/p><p>\u00daltimo 1,5km do trajeto n\u00e3o \u00e9 asfaltado por\u00e9m sem risco de atolamento.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Perguntas Frequentes Somente com reservas? Nosso restaurante \u00e9 conhecido por sua atmosfera encantadora \u2014 especialmente nas mesas ao ar livre, que s\u00e3o as mais disputadas. Para garantir uma experi\u00eancia completa, incentivamos que voc\u00ea reserve com anteced\u00eancia. Posso consumir \u00e0 la carte? Sim, temos card\u00e1pio a la carte &#8211; Confira em: vecchiatoscana.com.br\/menu Como faz para reservar [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-465","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Vecchia Toscana - Perguntas Frequentes<\/title>\n<meta name=\"description\" content=\"As perguntas mais frequentes sobre Vecchia Toscana, est\u00e3o respondidas aqui, sinta-se a vontade para navegar e se precisar estamos a disposi\u00e7\u00e3o\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vecchiatoscana.com.br\/en\/perguntasfrequentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vecchia Toscana - 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